As all sales and service people know, using the phone in a positive, professional and effective manner is a vital skill. In this program, we examine the potential for the phone to become one of the sales person’s most valuable tools. Experts explain how to leave clear, simple messages, when to call, how to log each contact and offer other tips on using the phone to maximise potential sales. A retail sales manager takes us through some useful recommendations about using telephone and SMS technologies to obtain catalogue orders and advertise promotions.

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